Answers for a
smoother journey.

Call or WhatsApp us at 519-998-4002, or email milonairportservice@gmail.com. Send us your travel date, pickup time and address, destination, number of passengers, and luggage details. For an airport pickup, include your flight number and scheduled arrival time. We’ll confirm availability and provide a quote before your ride is booked.

Yes. Send us both travel dates and your flight details. We can arrange the trip to the airport and the return pickup together.

Book as early as you can, especially for early morning rides, holidays, large groups, or trips needing child seats. Last-minute rides depend on driver and vehicle availability; contact us and we’ll let you know what we can arrange.

We arrange rides from Kitchener, Waterloo, Cambridge, Guelph, and surrounding areas. Toronto Pearson is a frequent destination. Ask us about Waterloo, Billy Bishop, Hamilton, and other Ontario airports or destinations; we’ll confirm service and pricing for your route.

Tell us the full route when requesting your quote. We’ll confirm whether the additional stop or other destination can be accommodated and include any additional cost before you book.

Your quote depends on the route, vehicle, passenger and luggage needs, requested stops, and any special requirements. We’ll provide the fare and explain any applicable charges before confirming your booking.

You can pay online with a debit card, Visa, or Mastercard, or by Interac e-Transfer. We’ll send you a payment confirmation and receipt. Drivers do not collect cash fares. Cash tips are welcome but entirely optional.

Tell us the number of adults and children, checked bags, carry-ons, and any oversized items when booking. We’ll check which available vehicle can safely fit everyone and their belongings.

Child seats may be available on request. Tell us each child’s age, height, and weight, and which type of seat is needed when you book. We’ll confirm availability and any applicable charge before your trip.

Yes. Your driver can help load and unload luggage. Please tell us in advance about heavy or oversized items so we can confirm that they will fit in the vehicle.

Your driver will wait nearby until you are ready to leave the terminal. Once you have your luggage and are heading outside, text or call your driver with your terminal and pillar number. The driver will then come to the designated pickup curb. Please do not wait outside in uncomfortable weather before your driver confirms where to meet.

Send us your flight number when booking and let us know as soon as you learn of a delay, cancellation, diversion, or changed flight. We’ll review the new arrival details and confirm an updated pickup plan. A substantial change may affect driver availability or the fare, so please wait for our confirmation.

Call or text the driver using the contact information provided for your ride. You can also call or WhatsApp 519-998-4002 for assistance. Include your terminal and pillar number if you are at the airport.

Contact us as soon as possible. We’ll check vehicle space and availability and let you know whether the booking or fare needs to change.

Share your flight departure time, terminal, pickup address, and luggage details with us. We’ll suggest a pickup time that accounts for the expected drive and traffic. Morning travel between the Kitchener–Waterloo area and Pearson can be busy, so allow extra time for check-in and security.

Please tell us at least 24 hours before your scheduled pickup if you need to cancel or change your ride. If plans change within 24 hours of pickup, contact us right away. We’ll explain any applicable cancellation or rescheduling charge based on the terms confirmed with your booking.

Call or WhatsApp 519-998-4002, or email milonairportservice@gmail.com. For a same-day pickup or urgent change, please call or send a WhatsApp message.